International Passenger Protection Policy

Adventure Cafe Package Travel Payment Protection (Package Travel Regulations 1992)

All Adventure Cafe packages (Tours comprising activities, accommodation and transport - or any two of these components) are protected by a specialist finanancial protection policy. This policy protects consumers money as follows:

In accordance with "The Package Travel, Package Holidays and Package Tours Regulations1992" all passengers booking with Adventure Cafe Ltd. are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Adventure Cafe Ltd. There is no requirement for Financial Protection of day trips, and none is provided.

Consumer aware : Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Adventure Cafe Ltd.. If you have booked and/ or paid direct to a Travel Agent for a holiday with Adventure Cafe Ltd. please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. For further information please go to www.ipplondon.co.uk This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.


CLAIMS PROCEDURE: 

Download Claims Form from www.ipplondon.co.uk 

Any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited

Claims Office Telephone: +44 (0)20 8776 3752 - IPP House Fax: +44 (0)20 8776 3751

22-26 Station Road, West Wickham, Kent BR4 0PR , UK

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE


Please contact Adventure Café on 01823 444246 to arrange exclusive adventures, or to arrange your own bespoke corporate or charity event. We will be delighted to devise a specially tailored adventure to suit your and your organisation.
T - 01823 444246
E - info@adventure-cafe.com
Unit 14B Creech Mills Industrial Estate, Mill Lane, Creech St Michael,
Somerset, TA3 5PX.
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